Privacy Policy | Throttle Fitness

1. Introduction

Welcome to Throttle Fitness (“Platform”, “Company”, “we”, “our”, or “us”). We are committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by users, trainers, applicants, visitors, and other individuals who interact with our Platform.

This Privacy Policy explains how we collect, use, process, store, protect, disclose, retain, and manage information obtained through the Platform and related services.

By accessing, registering on, browsing, or using the Platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

2. Information We Collect

We may collect information that you voluntarily provide as well as information generated through your use of the Platform.

Such information may include:

Personal Information

Full name
Email address
Mobile number
City and location details
Profile information
Account credentials
Communication preferences

Trainer Information

For trainers and trainer applicants, we may additionally collect:

Professional qualifications
Certifications
Experience details
Identity verification documents
Address verification documents
Profile photographs
Language preferences
Specializations
Availability information
Pricing information

Career Applicant Information

For career applications and recruitment purposes, we may collect:

Resume or CV
Educational information
Employment history
Professional qualifications
Application responses
Supporting documents
Interview-related information

Transaction & Platform Information

Booking history
Session records
Payment records
Refund records
Account activity
Platform usage information
Device information
Login information
Technical logs
Security records

Throttle Fitness reserves the right to collect additional information reasonably required for platform operations, security, compliance, verification, fraud prevention, or legal obligations.

3. How We Use Your Information

We may use collected information for legitimate business and operational purposes including:

Creating and managing user accounts
Facilitating trainer discovery and bookings
Processing transactions and payments
Verifying trainer qualifications and identity
Reviewing career applications
Communicating important account updates
Sending booking confirmations and notifications
Providing customer support
Preventing fraud and abuse
Detecting suspicious activities
Maintaining platform security
Conducting internal analytics
Improving platform functionality
Enforcing Platform policies
Resolving disputes
Investigating complaints
Complying with legal obligations
Protecting the rights, property, reputation, and security of Throttle Fitness and its users

Information may also be used for purposes reasonably related to the operation, maintenance, enhancement, and protection of the Platform.

4. Data Protection & Security

Throttle Fitness implements reasonable administrative, technical, operational, and organizational safeguards designed to protect information against unauthorized access, misuse, disclosure, alteration, destruction, loss, theft, or compromise.

Security measures may include:

Encrypted password storage
Secure authentication mechanisms
Session protection technologies
Access control systems
Administrative permission restrictions
Security monitoring systems
Fraud detection mechanisms
Protected document storage

Sensitive trainer documents, verification records, career application materials, and similar information are stored in restricted environments and are accessible only to authorized personnel with a legitimate operational need.

While we strive to protect information using commercially reasonable safeguards, no internet transmission, database, software system, or electronic storage method can be guaranteed to be completely secure. Accordingly, absolute security cannot be guaranteed.

5. Information Visibility & Access Controls

Throttle Fitness follows a principle of restricted information visibility.

Users may generally view only public trainer information including:

Name
Profile photograph
Experience
Specializations
Languages
Availability
Service pricing
Public profile information

Users shall not have access to:

Trainer phone numbers
Trainer email addresses
Residential addresses
Identity documents
Verification records
Confidential trainer information
Internal administrative records

Similarly, trainers shall not have unrestricted access to private user information beyond what is reasonably necessary for delivering services through the Platform.

Complete account records, verification documents, administrative records, and sensitive information remain accessible only to authorized Platform personnel.

6. Data Sharing & Disclosure

Throttle Fitness does not sell, rent, trade, lease, or commercially distribute personal information to third parties for marketing purposes.

Information may be disclosed only where reasonably necessary for Platform operations, including:

Payment Processing

Information may be shared with payment processors, payment gateways, financial institutions, and transaction service providers for payment verification, processing, settlement, chargeback management, fraud prevention, and related purposes.

Service Providers

Information may be shared with trusted third-party service providers assisting with:

Email delivery
Security services
Technical infrastructure
Platform operations
Communication services
Data hosting

Legal Compliance

Information may be disclosed when required by:

Applicable laws
Court orders
Government requests
Regulatory authorities
Law enforcement agencies
Legal proceedings

Business Protection

Information may be disclosed where necessary to:

Protect Platform security
Investigate fraud
Enforce agreements
Prevent misuse
Defend legal rights
Protect users, trainers, staff, and the Company

Throttle Fitness reserves the right to disclose information where reasonably necessary to protect legitimate business interests or comply with legal obligations.

7. Your Rights

Subject to applicable law, users may have the right to:

Access personal information
Request correction of inaccurate information
Update profile information
Request account deletion
Withdraw consent for non-essential communications
Request review of certain information held by the Platform

Requests may be submitted through official support channels.

Throttle Fitness reserves the right to verify identity, request supporting information, deny fraudulent requests, and retain information where legally required or operationally necessary.

Submission of a request does not guarantee automatic approval.

8. Data Retention

Information is generally retained for as long as reasonably necessary to:

Provide services
Maintain accounts
Fulfil bookings
Process transactions
Resolve disputes
Enforce agreements
Meet legal obligations
Protect Platform security

Upon approved account deletion, personal information may be deleted, anonymized, archived, restricted, or retained as required by law, legitimate business purposes, security investigations, fraud prevention, dispute resolution, tax requirements, accounting obligations, or regulatory compliance.

Payment records, transaction histories, audit logs, security records, and legally required documentation may continue to be retained after account closure where permitted or required by law.

9. Cookies & Similar Technologies

Throttle Fitness may use cookies, session technologies, authentication tools, and similar mechanisms to support Platform functionality.

Such technologies may be used for:

Session management
Login authentication
Security protection
User preferences
Theme preferences
Platform performance

We do not intentionally use advertising cookies for third-party behavioral advertising through the Platform.

Users may limit certain cookie functions through browser settings; however, doing so may affect Platform functionality.

10. Changes to This Privacy Policy

Throttle Fitness reserves the right to update, revise, amend, replace, modify, or supplement this Privacy Policy at any time without prior notice.

Any changes become effective immediately upon publication on the Platform unless otherwise specified.

Continued access to or use of the Platform following modifications constitutes acceptance of the revised Privacy Policy.

Users are encouraged to periodically review this Privacy Policy to remain informed regarding information-handling practices.

11. Contact Information

For privacy-related questions, requests, complaints, concerns, or data-related inquiries, users may contact:

support@throttlefitness.com

Throttle Fitness reserves the right to verify identity before processing privacy-related requests and may request additional information where necessary to protect account security and prevent unauthorized disclosures.

12. Career Applications, Trainer Verification & Document Handling

Career applicants, trainers, and trainer applicants may be required to submit documents including resumes, certifications, qualifications, identification records, address proofs, photographs, professional credentials, and other supporting materials.

By submitting such information, applicants grant Throttle Fitness permission to review, verify, evaluate, process, store, and utilize such materials for recruitment, verification, onboarding, compliance, fraud prevention, security, operational, and administrative purposes.

Submission of documents, trainer applications, or career applications does not create any employment relationship, ownership rights, partnership rights, agency rights, or entitlement to employment with Throttle Fitness.

Throttle Fitness reserves the right to approve, reject, verify, retain, archive, investigate, or remove submitted materials in accordance with operational requirements, legal obligations, Platform policies, and business needs.

All submitted documents remain subject to security controls and restricted administrative access procedures.